Refund policy

Change of mind

You have 30 days from delivery to return a pair you've changed your mind about. To be accepted, the sneakers must be unworn, in original condition, and returned in their original box with all tags attached. Return postage for change of mind is at your cost.

Once we receive and check the return, your refund goes back to the original payment method within 5–10 business days.

Faulty, damaged or wrong item

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If something arrives faulty, damaged or simply isn't what you ordered, contact us with your order number and photos. We cover return postage in those cases and you choose a replacement or a refund.

What we can't accept

• Sneakers that have been worn outdoors or show wear on the sole
• Returns without the original box, or with a box used as the shipping carton
• Returns started more than 30 days after delivery

How to start a return

Contact us through the contact page with your order number and what you'd like to do. We'll send return instructions — please don't post anything back before you hear from us.

Nothing here limits your rights

This policy sits on top of your rights under the Australian Consumer Law. It does not replace or limit them.